Join the PC Dreams Group as an OmniChannel Sustainability Sales Executive and play a crucial role in driving our mission forward. As a key member of our team, you’ll oversee all aspects within a specific category.

We seek a passionate individual with a good understanding of Information and Communications Technology (ICT) devices. You will be responsible for managing the sales and acquisition of devices, ensuring seamless operations and exceptional customer experiences.

Key responsibilities:

1. Sustainability Advocacy and Brand Engagement

• Educate customers on sustainability-driven purchases, trade-ins, and buyback programs, promoting awareness of zero e-waste initiatives.
• Collaborate with the backend team to enhance buyback workflow and maintain competitive pricing strategies.
• Serve as the primary point of contact across retail and digital channels, delivering seamless customer experiences.
• Communicate effectively in English and Chinese to support diverse audiences and tailor engagement based on local consumer behavior.
• Deliver exceptional service and maintain a presentable, well-organized shop to support brand management and ensure a high level of customer satisfaction.

2. Sales, Services & Product Advisory

• Guide customers in selecting pre-owned and refurbished electronic devices, ensuring informed and sustainable purchasing decisions.
• Handle inquiries on device upcycling, repair, and trade-in valuations across both physical stores and digital platforms.
• Manage buyback transactions, assisting customers in valuing and trading their used devices while ensuring alignment with pricing models.
• Manage receipt and documentation of incoming devices for trade-in, repair, care and warranty services.
• Maintain deep product knowledge and ensure operational compliance with ISO 9001 (Quality Management Systems) and ISO 27001 (Information Security Management Systems).

3. Digital & Social Media Sales Operations

• Utilize omnichannel strategies to engage customers via social media, messaging tools, e-commerce platforms, and marketplace listings.
• Facilitate buyback program promotions through digital campaigns and online engagement tools, ensuring visibility and accessibility.
• Oversee digital order fulfillment, coordinate logistics, and ensure smooth transactions across all retail channels.
• Track retail trends and buyback success metrics using data analytics to refine digital sales approaches and optimize product offerings.
• Leverage digital tools, including Excel, Google Sheets, messaging platforms, and CRM systems, to enhance operational efficiency and reporting.

Qualifications & experience:

• Diploma or Degree in Business, Sales, Retail Management, or a related field.
• Experience in retail sales, e-commerce, or customer service, ideally within the consumer electronics sector.
• Strong understanding of buyback programs and their role in driving circular economy initiatives.
• Knowledge of omnichannel retail operations, including digital commerce and social media engagement.
• Proficiency in English and Chinese to accommodate diverse customer interactions.
• Ability to ensure compliance with ISO 9001 & ISO 27001, maintaining quality standards and data security integrity.
• Understanding of local consumer behavior and purchasing trends.
• Proficiency in digital tools, such as Excel, Google Sheets, and messaging platforms, for sales operations.
• Passion for sustainability and commitment to promoting eco-friendly business practices.
• Excellent communication and interpersonal skills to engage customers and partners effectively.
• Ability to adapt to a fast-paced retail environment while delivering exceptional service.