Stolen phones (you can check whether the mobile phone is recorded on SPEX at this website: https://eservices.police.gov.sg/content/policehubhome/homepage/furnish-details-of-stolen-or-lost-property-report.html . In the event that the mobile phone is found to be reported lost or stolen, the seller’s particulars will be submitted to the police as required by the law.

• No for Apple iPhone and iPad products due to iCloud activation lock.
• For all android device, you may still submit the details online to obtain a quote.

In this situation, kindly visit our store at Sim Lim Square #03-01 for a physical evaluation to determine if your device will still be eligible for the trade-in or otherwise.

We do offer free disposal assistance for our valuable customers at no cost. Simply send us the devices to Sim Lim Square @ Level 3, Unit 01. (PC Dreams) Our official recycler partner is Cimelia Resource Recovery.

The age, condition, and accessories included will affect the trade-in value of your items. Use our estimator at Evaluation to get an estimate for what your item may be worth. PC Dreams will evaluate your device and provide a competitive offer based on several factors, including age, condition, included accessories and current resale prices.

1. No sound from speakers -> This could be a speakers fault, software fault or motherboard IC fault.
2. USB port not working -> This could be a physical USB port fault, motherboard IC fault.

Our employees grade the condition and perform a functionality check. At a minimum, in order for us to accept a device it must turn on and function as a user would normally expect. There can’t be missing power supplies, and a battery powered device must run on its own battery. We assign a condition grade based upon our inspection.

RECYCLE.
Eligible device does not have any monetary value but will be collected and sent to a recycling partner that complies with the highest industry standards regarding the reuse, refurbishment or recycling of products as well as waste disposal generated from the recycling process.

If the device is not accepted for trade-in, we can responsibly recycle it. To learn more about our Recycling Program, see pcdreams.com/recycle.

Important note:

For Apple iPhone, iPad and iPod touch devices that use iOS 7 and above, you must disable the “Find My iPhone/iPad/iPod” function before the start of the trade-in transaction.

How to Turn Off “Find My iPhone/iPad/iPod”:

• Tap on your “Settings” icon and go to the “iCloud” section.
• If “Find My iPhone” is turned on, tap the slider to turn it off.
• Enter your Apple ID password and tap “Turn Off.”
• Verify that “Find My iPhone” has been turned off.

For Android 5.0 or newer, you must reset the device to factory settings before the start of the trade-in transaction.

• Make sure the device is connected to the Internet or to the mobile network.
• Open the Google Settings menu.
• Under “Personal,” touch “Backup and reset.” You may need to enter your pattern, PIN, or password.
• Under “Personal Data,” touch “Factory data reset.”
• Read the information on the screen and touch “Reset phone.”
• If the screen is locked, you will need to enter your pattern, PIN, or password.
• When prompted, touch “Erase everything” to erase all data from your device’s internal storage.
• When the device has finished erasing, select the option to reboot your device.

While we welcome and value feedback from our customers, our trade-in values are fixed at the time of our evaluation based on the type of product traded in, its market value, and its condition. However, once the device is received and physically assessed our team will reach you to secure the final value of the product.

Please be advised that payment transaction will be temporarily on hold and our team will reach you to discuss and renegotiate the product value that we received. Should you decide to cancel the trade-in thereafter, there will be a surcharge of S$19 administration and return delivery fees.

You will receive an e-mail explaining why a different value was assigned. You have the choice of accepting the updated quote, or having the item returned to you at your cost.